If you have any comments, questions, concerns, or requests at any time, please feel free to contact us via one of the methods listed at the bottom of this page. We’re here for you and happy to help.
An overview of the sources of personal data
360 Film Academy obtains information about people in these main ways:
When you visit one of our websites or contact us directly;
When you become a student and/or purchase or use a product, feature, or service; and
When you’re a service provider to 360 Film Academy.
We also maintain two help desk email and messaging service (email@example.com and Whatsapp.com/2348108555830.
“You” or “your” refers to the individual who uses our websites, features, and services, or accesses available information, or engages with us directly via email or other media outlets.
As we go along, we’ll do our best to explain what this looks like in action.
The goal, of course, is (1) to serve our existing customers, visitors, and subscribers as best we can, and (2) to keep growing as a business, thereby reaching as many aspiring filmmakers around the world as we can.
Whose information does 360 Film Academy collect?
Lights Film School collects information from these types of individuals:
Our visitors are individuals who visit one of our websites or contact us directly about becoming a student or customer or obtaining other information. Our students are individuals who have enrolled in 360 Film Academy’s indie Filmmaking Program. Our customers include our students, but also include people who have purchased other products and/or services from us without enrolling in 360 Film Academy.
Visitors, students, and customers are welcome to opt into our marketing emails and become subscribers.
And finally, visitors, students, customers, and subscribers are all considered a consumer, in the Data Protection’s terminology.
What information does 360 Film Academy collect?
Depending on how you use our websites, features, and services – and depending on your direct interactions with us – we collect two types of information: personal information and non-personal information.
Personal information is information that identifies you or may be used in conjunction with other pieces of information to identify you.
For reference, the definition as it appears in the Data Protection Policy is as follows: “Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.”
So, for example, your name, email address, or billing and credit card information collected via an industry standard payment gateway. (Speaking of which, know that 360 Film Academy does not touch, store, or transmit your payment method details. And we never solicit sensitive personal information – for example, billing and credit card information, or a student’s password – through insecure channels like email or text messages).
Personal information that does not identify you, but potentially could be combined with other information in a way that enables you to be identified, can include things like an Internet Protocol (IP) address and general current location.
Non-personal information is information that cannot be used or combined with other information to identify or contact you. For example, browser types, device types, and some statistical website data. This helps us refine our websites, features, and services from a technical standpoint.
When does 360 Film Academy use information from third parties?
360 Film Academy collects only the information necessary to run our websites and provide our features and services successfully. Some of this information comes from or otherwise involves a careful selection of third parties, all of which are GDPR compliant.
For example, when you place an order on our website, we receive information from a third party that provides automated fraud detection services. We can cross-check this information against other information, including the IP address associated with your first login to your membership account. If questions remain as to whether or not an order may be fraudulent, we can consult publicly available information on social media websites. You can control how much of your information social media websites make public by visiting those websites and changing your privacy settings.
As a second example, when you contact us via a contact form on our www.360filmacademy.com website for any reason, your message is delivered via that software to our email account to our help desk software.
As a third example, in addition to their 360 Film Academy membership accounts, students are invited to subscribe to “Organised Workshops and Masterclasses” and create community accounts on a messaging platform. The platform serves as the backbone of 360 Film Academy’s optional community features. Of course, students can control how much of their information the platform makes public by adjusting the settings to their liking.
Hopefully these three examples help illustrate when 360 Film Academy uses information from third parties. But we’d like to get even more specific, so that you can understand more how we work. As we do, please know:
We do not sell your personal information.
Thus, we do not maintain a notification or opt-out page related to selling personal information.
Occasionally we collaborate with people and companies who’ve created genuinely awesome solutions for indie filmmakers. And occasionally we may recommend a product that can be purchased on Amazon or B&H Photo and Video, for which we may be compensated a small percentage of a qualifying sale. But in both cases, we’re about surfacing filmmaking solutions we genuinely believe in, to help students succeed in our flagship film school experience – because we’re an education provider first and foremost.
What third parties does 360 Film Academy involve, why, and how?
Below is a list in alphabetical order of the third parties who process your information, depending on how you use Lights Film School’s websites, features, and services, and depending on your direct interactions with us.
We use Chamilo to store and access internal documents. Chamilo is a Learning Management System platform with relevant student details, including their course progress. Having this centralized reference helps us keep organized and deliver individualized customer service more quickly and effectively.
Where and when is information collected?
360 Film Academy will collect the personal information that you submit to us. We also may receive information about you from third parties, as described in detail above.
As a quick example, when you enroll in 360 Film Academy, we either create or approve your membership account. If you wish to use this account, then you may be required to provide some registration details. As a second example, we may obtain your personal information from you if you identify yourself to us by sending us a communication with questions or comments. As a third example, extra services are available – like extra project assignment reviews – the use of which also requires relevant information. A popular extra service is our commemorative completion certificate, issued to students who successfully complete their Program. If a qualifying student wishes to receive a physical copy via the post, we ask them for a mailing address so that we know where to send it.
Please feel free to reference the previous section for more details, in which we discuss as transparently as possible where, when, why, and how we collect information and involve third parties.
Cookies and web beacons
Like many websites, we use “cookies” on 360 Film Academy’s websites to collect information that helps us run, monitor, evaluate, grow, and ultimately improve our business and offerings.
A cookie is a small data file that can be placed on your computer or mobile device in order to identify your browser and activities on our websites. Examples include Facebook Pixel and Google Analytics data, as described above.
You do not have to accept cookies in order to interact with Lights Film School’s websites, features, and services, although this may lead to a degraded experience. While most browsers are configured to accept cookies out of the box, it is possible to change your browser settings to notify you when you receive a cookie or even to reject cookies generally. Similarly, some third party advertising networks, like Google, allow you to opt out of or customize your preferences in relation to your internet browsing. We don’t use ad networks to monetize our content, but it’s good to know you have some control while visiting websites that do!
To learn more about how you can control privacy settings and cookie management, click the link below pertaining to your web browser:
In addition to cookies, 360 Film Academy uses “web beacons”, a web technology used to help track website or email usage information, that can be embedded on web pages and in emails. For example, web beacons in our marketing emails enable open tracking, which helps give us a general overview of subscriber engagement. These can be blocked if you or your email client chooses not to display images.
Log files and other usage statistics
Our WordPress-managed hosting solution automatically records information including access logs, PHP error logs, and slow error logs, all of which is retained for 7 days.
For more details about log files and usage statistics, take a look at our list of third parties above. We’ve done our best to describe where, when, why, and how information is collected, so that you’re not in the dark about anything.
What does 360 Film School do with the information it collects from you?
In general, we use the information collected (1) to provide you with the best possible experience interacting with us and when using 360 Film Academy’s websites, features, and services; (2) to help us understand who engages with us; (3) to enable our advertising in some cases, including using your email to send information to you about 360 Film Academy if you have opted into our marketing emails; (4) to contact customers for customer service, billing, and essential account operation purposes (such as membership account password resets); and (5) for internal operations, including the growth, monitoring, and evaluation of our business.
Again, for more details about what we do with information, please take a look at our discussion of third parties above. We’ve done our best to paint a clear and complete picture of our specific use cases.
Laws and legal rights
360 Film Academy cooperates with government and law enforcement officials. We may disclose your information if we believe in good faith that we are required to do so in order to facilitate valid legal processes, protect our property and rights, protect the safety of the public or any person, or to prevent or stop activity we may consider to be illegal or unethical or at risk of becoming so. In short, we’re committed to protecting our community and upholding the rule of law!
Does 360 Film Academy disclose information to other third parties?
Is the information 360 Film Academy collects secure?
We go to great lengths to ensure that your information is safe and secure.
For example, QServers, our Platform-managed hosting solution, manages security at both the site and server level, proactively monitoring for malware and ensuring that all data is encrypted at rest, in transit, as well as across their hosting platform. Meanwhile, Cloudflare’s Performance and Security Services work in conjunction to reduce latency of websites, mobile applications, and APIs end-to-end, while protecting against DDoS attack, abusive bots, and data breach.
SSL is included on all of our websites. For our WordPress-powered websites, strong passwords are required by our user management systems, logins are limited to prevent brute force attacks, core files are locked down, intelligent IP blocking preempts potential attacks, and our firewall service adds an extra layer of protection against DDoS, RPC-XML, and SQL injection attacks. Additionally, strong passwords are also in place with our third party accounts, as is two-step verification in many cases.
These third parties go to great lengths to ensure security themselves, as suggested in our discussion of them above.
To top it all off, we regularly monitor and ensure that both WordPress and our WordPress-powered websites’ plugins are up-to-date, thereby preventing vulnerabilities, and we conduct routine manual reviews of all of our user management systems to ensure no unauthorized access.
Moreover, Lights Film School does not touch, store, or transmit your payment method details.
However, neither people nor security systems are foolproof, including encryption systems – this is the internet, after all. While we’re zealous about security and use reasonable efforts to protect your information, we cannot guarantee its absolute security. We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your sensitive information via email and/or conspicuous posting on our website(s), as expediently as possible and without unreasonable delay.
Who can I contact with privacy questions and requests?
The Lights Film School team has done its very best to explain our commitment and approach to privacy here, but should you have any comments, questions, concerns, or requests at all, we’re here for you.
Please go ahead and contact us via email – the best and fastest way to get in touch – or by post:
360 Media Workstations
9b, Saka Agbaje Street,
Aare, Bodija, Ibadan,